If you have any questions regarding your auction invoice, please don’t hesitate to contact our accounts department:
Ms Ursula Ludwig Tel +49 221 925729-40
After the auction you will receive an auction invoice. This is to be balanced within ten days after the auction. You can balance the invoice via bank transfer, credit card (AmEx or Chinese Union Pay), or in cash.
Please be aware that we charge a 2,1% fee on payments by credit card.
Deutsche Bank AG Köln
An den Dominikanern 11-27
Account number: 3301 462
Bank ID number: 370 700 60
IBAN: DE 2637 0700 6003 3014 6200
Swift/BIC: DEUT DE DK XXX
Belgium (for our Brussels auctions)
IBAN: BE87 3101 7455 2394
BIC: BBRU BE BB XXX
IBAN: DE07 3708 0040 0463 6120 00
BIC: BBRU BE BB XXX
If you have any questions with regard to shipping your purchases, please feel free to contact:
Mrs. Linda Kieven
+49 221 925729-19
The type of postage used depends on the objects purchased and on your preferences. You will find a suggestion as to the best method of shipping in your auction invoice.
Collecting your items in person
You can come and collect your purchases in person during our normal opening hours. Please let us know you are coming beforehand so that we can prepare your purchases for you. For a small fee we can also transport your purchases to one of our other branches. You will find information on this process in your auction invoice.
Please be aware that if you wish to collect purchases destined for third countries in person, you will need to pay a German VAT deposit of 19% of the hammer price. This deposit will be returned immediately upon notice of export. The customs documents required for personal export will be provided for you by our shipping department.
Click here for our branches and opening hours.
Transport via courier/post
Costs for transport by post (in Germany) or by FEDEX are listed in the auction invoice. Please pay these together with the rest of the invoice. Please be aware that we are only able to send fragile items such as porcelain and glass by post up to a hammer price of €5,000.
Transport via a shipping firm
We can organise transport for you using a professional art logistics firm. The transport costs will be calculated for you directly by this company.
Post and FedEx packages will be insured by Lempertz. The costs of transport insurance will be listed along with the shipping costs in your invoice. Items transported by a shipping company will be insured by the company carrying out the transport. Please let us know if you would like the shipping company to organise a special transport insurance.
Customs clearance for third countries will be carried out by the logistics firm or courier. If you wish to collect your items in person, you will need to carry out the customs clearance yourself upon leaving the EU.
Import and export restrictions (CITES)
According to regulation (EG) No. 116/2009, an export license is necessary when exporting cultural goods out of European Community territory, depending on the type or value of the object in question.
For the purposes of wildlife conservation, it is necessary to obtain an additional export license according to regulation (EG) No. 338/97 when exporting objects made from certain materials out of European Community territory. Such export licenses for objects made of protected materials are only granted under stringent conditions. These protected materials include, but are not limited to, ivory, rhinoceros horn, tortoiseshell and certain types of coral.